Return and Refund Policies

Returns

Returns will be accepted within 14 days of the date that the item was delivered. If you are not satisfied with an item or it was not what was expected, you are more than welcomed to return it. If an item is returned, it will only be considered for a refund if it was unused, in original packaging and intact. 

If a defective or incorrect items were sent by us, please contact us at returns@djanaturals.com as soon as the item is received so that we can assist you. 

Please include the following information:

  1. Order Number
  2. Name and/or Email address
  3. The item and quantity requesting to be returned
  4. Reason for request
  5. Picture and/or video showing the item

 

 

Refunds

Refunds can be issued at any time before a package is shipped or if an order was cancelled. Refunds for returned items will be based upon the quality of the item once it is received and inspected. 

Refund can take anywhere from 3-7 business days to process, sometimes longer. If your refund is not processed within 14 days, please reach out to us at refunds@djanaturals.com .

If you have any additional questions in regard to the policies above, please contact us at refunds@djanaturals.com and we will be happy to assist you.